Q: How long will it take for me to receive my purchase?

A: Orders are processed the same or next day. This means you should receive your order in 2-5 Business days.

Q: What payment types are accepted?

A: Visa, Mastercard, Discover, American Express are accepted at our secured and encrypted checkout. Google checkout is also available for your convenience. U.S. Postal Money Orders and Personal check must be sent to mailing address listed (contact us page), personal checks must clear before order will be sent out. This may add additional time to process your order.

Q: How do I return purchased merchandise?

A: Although All sales are final we do understand there may be some unique circumstances. By immediately contacting us if your order is damaged or broken we may issue a Return Authorization Number (see: Shipping page for details). Please note that returns made without a "Return Authorization Number" will not be accepted.

Q: How is shipping cost calculated?

A: Toyz4petz.com shipping charges are based on the shopping cart total at checkout, see: shipping page for a detailed chart.

Q: Why is there sales tax on my purchase?

A: We are required by the state of Michigan to charge sales tax on online orders. We do not add sales tax unless we are required by law.